I have worked with many real estate agents but Charlene is far and away the best I’ve worked with. She understood what I was looking for in a home, effectively represented my interests, successfully negotiated, and stayed on top of each step of the home buying process.
— Kurt L
I have worked with scores of agents on both sides of a real estate transaction as buyer, seller, and a closing attorney. Charlene is easily in the top tier of all agents I have had the occasion to work with. She is professional, courteous, knowledgeable, and in every respect everything you need to represent your interests in a real estate transaction. She keeps you informed through every step of the process and tirelessly works to get you the result that is right for you. I couldn’t recommend her to enough people.
— John Schifano
Over the last twenty years, I’ve been a buyer or a seller in many real estate transactions, with my most recent transaction involving Charlene Jones. I have NEVER before encountered a realtor of the caliber of Charlene. Extremely intelligent, efficient, competent, organized, thorough, and professional. Not only is she pro-active throughout the process, but she handles issues promptly and effectively with consistent and clear communication. No matter what questions I had, she was able to answer them. No matter what issue arose, she worked diligently and pragmatically toward a resolution. She went ‘above and beyond’ MANY times throughout the transaction in order to keep it on track and have things in order for the closing. For the VERY FIRST TIME, I felt that my realtor was in my corner and was acting in MY best interests. If you want a no-drama, no BS, great to work with realtor, Charlene is the person for you. She gets it done, and she gets it done right. How refreshing.
— Paige H.
Charlene Jones is hands-down the absolute best real estate agent out there! She is extremely knowledgeable, professional, and compassionate and will take incredible care of you. Charlene was both our buyer and seller agent and made the process very easy for us. She kept us in the loop about every detail and did a wonderful job of guiding us through each step of the way. In addition, Charlene not only was able to get our house on the market within 3 days, but she also helped us to get multiple offers within 24 hours. If you are looking for an amazing agent, you can not go wrong with Charlene - we could not recommend her more!
— Michael & Jaclyn
As a retired General Contractor and Home Inspector, I have known a few great Realtors. I chose to have Charlene represent us in the purchase of our last (I hope) home. She recommended an action that I thought unnecessary, but I said OK. This action has saved me time and a lot of money. Thanks, Charlene for your expertise in helping us!
— Jim & Linda
Ms. Jones is extremely diligent in her efforts to ensure a smooth process for the purchase of a home. She is thorough and detailed to make sure that as the buyer you understand everything. I would highly recommend her services.
— Michael & Julia
I would highly recommend Charlene Jones to be your agent in selling your home. Charlene is very professional and works very hard for her client. Her knowledge and expertise are above and beyond. Charlene knows the local real estate market and what it takes to successfully sell your home. Charlene was instrumental in preparing my home for sale and the results showed - 26 showings in one week with a full offer by week’s end. These results would not have been achieved if not for Charlene’s expertise and professionalism. I highly recommend Charlene.
— Robert B.
Charlene was beyond helpful and knowledgeable. This was our first home buying experience and we learned so much from her. She went through everything with us in detail and took the time to answer all of our questions. Charlene never pushed us to make a decision but she gave 100% effort to make sure we got exactly what we wanted. We loved working with her and you will too!
— Matt & Katie
My husband and I had only lived in the area for a few months before beginning the home buying process, so I did extensive online research on different real estate agents and conducted multiple phone interviews before deciding to go with Charlene. From the beginning, I was very impressed by her responsiveness, attention to detail, and expertise. She came to each home showing very well prepared, and she always had much feedback on each home we looked at, allowing my husband and I to come to a well-informed decision for each property. When we found the home we wanted to place an offer on, Charlene worked incredibly quickly and thoroughly even though it was just days before she was to go on a vacation. We always felt that we were a high priority to her. She did a wonderful job in explaining each step of the process and in negotiating the best deal. We could not be happier with our experience as her clients, and we love our new home!
— Jason & Kari
I would highly recommend Charlene Jones to be your agent in selling your home. She is all the above. Anytime I had a question she was available. Great knowledge in helping stage your home for sale. She is very professional and works very hard for her client. Was not sure of the stars and how they were rated but I give Charlene the highest ranking you can receive (5 Stars - Zillow Highest Rating).
— Hilda W.
My husband and I were looking to relocate to North Carolina from Virginia, specifically in the Raleigh-Durham-Chapel Hill area. We originally thought that we would rent for a while and then begin our home search once we were more familiar with the area geographically. We looked at a few nice rentals on the weekends while also checking out homes for sale in the area on-line, as we had been doing for some time. As we continued to look online at homes, it became apparent that we needed to go ahead take the plunge and purchase a house. In our quest of relocating and finding the perfect home my husband came across a recommendation for a realtor, which was something that we knew we would need, especially since we weren’t that familiar with the area. The recommendation was for Charlene Jones with Berkshire Hathaway Home Services. We took this recommendation and did not regret it. Our contact with Charlene was the best decision (other than the house we chose) we made regarding our home purchase. Charlene always made time for us, met us on weekends to go house hunting (since we both work and lived in Virginia) and answered every question we had no matter how minor the question. She was very detail oriented, always punctual and always, always professional and courteous, yet we felt like we knew her personally as well, kind of like an old friend. She gave us tours of the cities in which we were looking (and we covered Cary, Apex, Holly Springs, Raleigh and Fuquay-Varina). She gave honest opinions about properties and really had our best interest at heart, which is rare these days. Once we found the home that we wanted to purchase, she guided us and truly advocated for us through the process making our transaction seamless. Her experience as a realtor was quite obvious. In short, if you are looking for a realtor in the Raleigh-Durham-Chapel Hill area, Charlene Jones sets the standard for excellence. We highly recommend her services as a realtor and would most certainly use her again.
— Ishmael & Melissa 
Charlene worked with us steadily to find the perfect home for us. We were a bit of a challenge as we knew exactly what we were looking for and really didn’t want scratch anything off our list. Charlene never grew impatient, quite the opposite she paid attention to everything and I really learned quite a bit from her. Ours was a foreclosure and not an easy task, but she made it happen and we love our new home. And if that was not enough, the timing was perfect because we closed on 4/8 and our lease ended 4/30. I hope Prudential York Simpson Underwood realizes what an asset Charlene is to the company and what a wonderful person she is. She is the utmost professional, knowledgeable, and always makes herself available to you. She takes a lot of the stress out of the process of buying a home.
— Anthony & Laura Parrella
Charlene worked with us for over a year as we searched for a home. She was patient as we tried to figure out what we wanted, and was responsive when we would want to see something that was new on the market. She was excellent in sizing up a place and pointing out items that needed repair or that would show up in an inspection report! Her experience in the business really showed through. When we did finally find our perfect house, we had to move quickly, and she negotiated a good price for us.
— Jason & Melissa Cox
I wanted to take a moment and tell you how satisfied I am with my recent purchase with an agent of yours, Charlene Jones. My purchase last month actually marks the 8th (eighth!) time that Charlene has helped a member of my family buy or sell a home in the Triangle. My family moved around a lot, and each time we left the Triangle for another city, we always stated how we wished we had Charlene to help us buy a home there. Anyone can open the door and show a house, but the true asset is the realtor with the experience that knows how to handle a bind. Whether it be trying to sell a home with a driveway so steep that it’d be the neighborhood sledding hill when it snows, to digging through documents and finding uninspected home improvements we never knew happened – we always knew using Charlene, we were in good hands.
As a first time homebuyer, the process was daunting at first. Charlene was patient, understood my requirements, pulled lots of research, made bids that were FMV but far below asking price, and always remained prompt returning communication. Unexpectedly, things didn’t go as planned on the buy side with my lender, and Charlene made sure all the loose ends were fixed to keep things pushing forward. When the transaction was an hour (literally) from having a giant wrench thrown in it with my lender delays, Charlene stepped in and got all the parties together to work it out (on a weekend holiday!). That move saved me about $2000 in extra expenses (and a giant headache) I would have incurred. She also encouraged me (which I wouldn’t have otherwise) to ask my lender for some closing costs for my troubles, and saved me just over $3000 cash. And to think this service is ‘free’ to the buyer?
— Mr & Mrs M Trovero
Charlene is a shining example of what every real estate agent should strive for.
— Captain J Edmonds
We are writing to express the extreme satisfaction and pleasure that we have had working with Charlene Jones. We contacted Charlene in anticipation of the sale of our home and signed a listing agreement with her.
 In preparation for getting the property listed in time for optimum market exposure, Charlene has been close to miraculous in orchestrating those preparations, including: Complete exterior painting, partial interior painting, siding repairs, power-washing of house exterior and driveway, staging for presentation,, kitchen granite countertop restoration, carpet cleaning and ongoing landscape care
In addition to these “normal” activities – all accomplished in a two-week period – Charlene has excelled in resolving significant issues discovered during her inspection of the property: Repairs to the foundation structure, and replacement of damaged brick veneer, service to ensure proper and safe operation of the gas fireplace, service to restore full operation of the central vacuum system..
 Suffice it to say that none of these (especially the structural issues, involving enforcing a builder’s warranty and engaging a structural engineer) would have been possible without Charlene and her unique skills and resources.
 We are amazed by her competence, energy, and thoroughness. We value Charlene not only for her professionalism, but also for her personality and communication ability in establishing a comfortable working environment with all parties involved. Needless to say, we are extremely pleased with her services, and we are anticipating a swift and very satisfactory sales process, and would of course be more than happy to recommend Charlene to anyone seeking a Realtor.
— Senta Koch & Angelika Banko
Charlene Jones was my real estate agent on three occasions. I first called on Charlene when buying a home in 2006, and then again when selling homes in 2008 and 2010. With each transaction, I knew Charlene would get the job done quickly and efficiently. She did so in record time!
Charlene is a true professional and knows the real estate market very well. Her years of expertise are evident in her approach. She is highly knowledgeable regarding the buying and selling of real estate, coupled with the fact she has a wonderful ability to connect with her clients.
Charlene’s marketing brochures are beautiful, full of factual information that will represent your property well. She is both detail oriented and responsive to requests. In negotiations, Charlene is realistic yet creative in her approach, always managing to bring buyer and seller together for a successful transaction. I highly recommend Charlene Jones.
— Nancy Adams
Within seconds of meeting Charlene, one becomes aware that this is a high-level professional business person. She possesses not just the command of the intricacies of real estate transactions, but the ability to navigate through the process with intelligence and foresight. I was impressed immediately. In my dealings with Charlene, her analytical faculties distinguished her as a “cut above” the normal agent seeking a mere commission. This special person actually delivered what I most needed, that my goals be reached. Serving a customer’s interest is commonly reduced to hollow promises by lesser talented Realtors, but not with this consummate expert. It is almost unsettling, but extremely gratifying and comforting, hiring a person of this ability, putting thoughts to one’s mind that perhaps this is an attorney, CPA, or investment banker in the role of Realtor. I highly recommend Charlene for those wanting intelligence, command of economics and creativity beyond the norm.
— Clyde Bond
I’ve never seen a real estate agent and friend more passionate about her job and such a helpful friend. Charlene referred me a friend who needed to sell her house in Florida, and she was always so helpful to me and wanted the best for her friend. We both went through difficult times, but she was such a great support at all times, and she was tireless and encouraging. What an amazing person Charlene is, I feel so fortunate to now have her as my friend after all those trials! She will make anything happen and she works with integrity and knows what she is doing. Any buyer or seller will be in the best hands with her!
— Elisabeth van Kleef, Real Estate Agent - Balistreri Real Estate-Florida
Charlene is a detail and results oriented real estate professional that has continually surpassed my expectations in the high degree of service and professionalism she has provided me in my real estate dealings. Charlene will do whatever it takes and will put in all the hours necessary to ensure a satisfactory transaction for all involved. Her immense knowledge of the market ensures that all involved are fairly compensated and truly makes real estate transactions win-win situations for buyers and sellers alike. I have hired Charlene multiple times and would continue to do so for all my real estate needs. She has my highest recommendation as a true real estate professional.
— Amanda Carr
Thanks to the outstanding service and support of Charlene Jones, we have just finished the process of purchasing and moving into a new home in the area. In every aspect of the buying process, Charlene exceeded our highest expectations. Charlene made herself completely available to use whether by phone or during house-hunting trip. This sometimes meant late hours on the phone on her end, since California was 3 hours behind North Carolina.
During our time with Charlene looking at houses, it was evident that she was very knowledgeable and professional. She had a solid knowledge of the area, pointed out to us the “plusses and minusses” of each of the properties we viewed, and provided us excellent suggestions on places to look for homes. When we found the right home, she provided outstanding advice on negotiating the purchase of our new home. Her excellent support didn’t stop there. Charlene worked closely with us every step of the way through to the closing and even attended all the walkthroughs and the closing on our behalf.
In our opinion, Charlene provided us with the highest quality service of any Realtor we have ever used (we’ve moved 5 times in the last 20 years). We would highly recommend her to anyone we know moving into the area.
— Gary and Diane Ringenberg / Relocating Buyers
Thanks for everything, Charlene! You definitely surpassed our expectations of what a good Realtor would do for us. If we ever know of anyone looking for a good agent, you will surely get our recommendation!
— Derek and Cindy Talada /Home Buyers
We received superb service from Charlene! In her capacity as a Buyer’s Agent, she helped us purchase the home of our dreams! During the time we spent working with Charlene, she was always prompt, courteous (both to us and to the sellers she dealt with) and paid great attention to detail. Charlene came highly recommended by numerous colleagues at SAS. The quality of service we received from Charlene exceeded all expectations. Charlene is a very professional, dedicated person, and her negotiating skills are beyond belief!
We have absolutely no hesitation in recommending Charlene’s services to others who have been in search of an agent. We are both just thrilled to have been able to work with Charlene.
— Andrew and Manya Mayes / Home Buyers
We wanted to express how much we appreciate Charlene Jones’s dedication and hard work on selling our home in Cary. She did an outstanding job for the purchase of our new home in North Raleigh, too. Charlene is a professional agent who has excellent selling, negotiating and communication skills, as well as a wonderful personality. We met Charlene seven years ago when we were looking for our first home in Cary. She made a lasting impression on us, and that’s why we called on her. We will keep referring Charlene to anyone who is buying or selling a home. Charlene is the “Best”!
— Jim and Annette White / Home Sellers and Home Buyers
I recently bought a great house in Cary. My agent, Charlene Jones, was recommended to me by a friend, and I have to say she did a great job! When I started my search, she showed me many different houses so that I could make up my mind and decide what I was really looking for. After working together for a while, I knew exactly what I wanted and she knew it, too. Even though I was very picky, she was always patient and never pushed me to buy something that I didn’t really want. Charlene found a house that had just come on the market and that she thought I might like. And she was right! I loved that house, and a week later I decided to buy it. Charlene helped me make an offer, and once that was accepted, she arranged the inspection and everything else that was required. She actually made the home-buying process really easy for me! Overall, I would definitely recommend her to anyone who wants to buy a house!
— Wolfgang Bultmann / Home Buyer
I want to thank you for everything you did to sell my house. You are truly awesome (and I will pass that on to your supervisors)!
— Alicia MacAllister / Home Seller
Charlene was a tireless advocate on my behalf and was a pleasure to work with. She accommodated my ambitions and often difficult schedule to see a large number of properties throughout the holiday season, often on very short notice. She was a bounty of helpful information, making my transition to the area less traumatic. I ultimately found a property with which I am completely satisfied, and I credit Ms Jones in large part for my acquisition of this property. Ms Jones was one of the most professional and service-oriented Realtors that I have ever encountered.
— Dr Mark Shelton / Relocating Buyer
We want to thank you for the way you handled the sale of our home in Brier Creek. We were very pleased with your professionalism and your concern for our interests!
— Jim and Sue Graham / Home Sellers
From the first day we met Charlene until the day of closing, she exceeded our expectations during the whole process. She was so professional, yet personal; her style of directness to all our questions was what we wanted. There was no “sugar coating” anything just to make a sale. Her attitude towards our purchase was as if it was her own purchase. Above all she has the patience of a saint. Charlene was incredible! Neither our quirky schedule nor our “cold feet” bothered her. In addition, she has surrounded herself with other people who have the same level of commitment to service (i.e., home inspector, lawyer at closing, etc.) which made the closing process less stressful for us.
We share our home buying experience with all our friends. If we are ever in the market again, we will call Charlene!
— Jim and Jackie Parsonese / Relocating Buyers
Thank you, so much, for the great job you did for us! We know it took a lot of doing to get it all done, and it was not easy. We are very grateful to you!
— Gene and Anneleise Rogers / Home Sellers
Charlene Jones did an excellent job of working with both myself and my wife to make the search for a home as positive, productive and successful as possible. Her forethought and insights into the area were crucial in helping us to find a home and location with which we are very pleased.
We always felt that she made our concerns her top priority. Additionally, Charlene was always professional, diligent and very timely in responding to our requests. Her knowledge of builders, the market and overall understanding of the area are outstanding. Also, if she did not have information already in hand, she knew exactly where to go and also exactly to whom to go to get it. Should we be called upon to move again, both my wife and I agree that she would be our first and only choice as REALTOR to help us with the home sale process. Thank you for providing us with your best! It was and is greatly appreciated.
— Benjamin and Patricia Spells / Corporate Transferee